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In Indore, MP, India

Senior Business Support Executive Job Overview

A Senior Business Support Executive manages and enhances business operations by overseeing administrative tasks, coordinating between departments, and implementing process improvements. They handle complex inquiries, provide strategic support to senior management, and ensure efficient workflow. Their role includes analyzing business needs, preparing reports, and facilitating communication to drive operational excellence and support organizational goals.

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Position

Senior Business Support Executive

Department

ITeS Jobs - Customer Service Executive

Skills Required

Business Support, Client Relations, Customer Relationship management

Experience Required

2.5 years - 5 years

Educational Qualification(s) Required

Any Graduate / Any Postgraduate


Overview of Job

As a Sr. BSE, you will play a key role in managing and overseeing a variety of BPO functions, including customer service, technical support, data entry, and sales. You will be responsible for guiding junior associates, ensuring high-quality service delivery, and driving process improvements. This role demands strong leadership abilities, flexibility, and a deep understanding of BPO operations to effectively support business functions across diverse industries.

Duties & Responsibilities

  • Rotational shift Rotational week off
  • Lead and manage a team of BPO Associates, providing guidance and support to ensure efficient task execution.
  • Handle complex customer service and technical support queries, ensuring prompt resolution and customer satisfaction.
  • Manage client interactions, including responding to emails and phone calls with professionalism.
  • Oversee data entry tasks, ensuring accuracy and adherence to project timelines.
  • Develop and deliver presentations, reports, and other documentation as required by management.
  • Monitor and improve process workflows to enhance efficiency and effectiveness.
  • Provide training and mentorship to junior team members, fostering their professional growth.
  • Collaborate with cross-functional teams to drive process improvements and achieve operational excellence.
  • Ensure compliance with company policies and procedures, maintaining a high standard of work ethics.

Required Skills & Qualifications

  • Proven experience in BPO operations with a focus on customer service, technical support, or sales.
  • Proficiency in Microsoft Office Suite, with strong organizational and multitasking skills.
  • Excellent communication skills, both written and verbal, with the ability to manage client interactions effectively.
  • Strong problem-solving abilities, with the capability to handle complex queries and escalations.
  • Leadership qualities with experience in team management and mentorship.
  • Ability to adapt to various roles and responsibilities, with a proactive approach to task management.
  • Willingness to work in rotational and night shifts as required.
  • Position open only for male candidates.

Work Location

Indore - MP

Working Model

Work from Office.

You should be willing to work on-site at our locations in India and globally, including the USA, UK, Australia, and the Middle East. On-site benefits apply.

Apply from Locations

Indore / Nagpur / Bhopal / Jabalpur / Nasik / Ujjain / Gwalior / Chhindwara / Kanpur / Patna / Bangalore / Chennai / Mumbai / Pune / Hyderabad / NCR / Ahmedabad



FAQ For Senior Business Support Executive

What are the key roles & responsibilities of a Senior Business Support Executive?

As a senior Business Support executive, you would be incharge of organizing schedules of executives with whom you would be working closely. Also, you would be involved in the organizational meetings and also act as a link between these executives and their subordinates. You need to create reports and presentations, help in project coordination and improve the organization's office procedures. Further, it is essential for you to help various business functions and facilitate collaboration and make sure that organizational functions can gel well when they are aligned to specific goals. You would be expected to focus on offering optimum organizational support and ensuring organized efficiency.

What qualifications should I have to apply for a senior Business Support Executive position?

To apply for the Sr. Business Support executive role, you must hold a bachelor's degree in business administration, management or in any related course. Also, we expect you to have at least 4-5 years of working experience in an administrative or business support position. As a Senior Business Support executive, your prior successful experience of project management and awareness of business processes are preferred.

What does the career path look like for a senior Business Support executive?

As a senior Business Support executive, you will get a chance to be promoted to managerial positions like Business Operations manager or an Executive Assistant to most top executives in an organization. You will get a chance to focus on definite fields of activity for example project management or business analysis according to definite preferences and expectations.

What soft skills are essential for a senior Business Support executive?

As a Sr. Business Support executive, you should have good communication skills, both oral and written to be able to deal with different personnel. Organization skills that are required when doing several tasks at the same time are very important for the job. You are required to have problem solving skills in order to be able to solve challenges, and the last aspect is attention to details in the work done. Also, adopting employment relations means that there should be a right attitude towards teamwork and organizational culture.

What is the expected salary range for a senior Business Support executive?

As a senior Business Support Executive, your salary ranges from INR 3.6 lakhs* to INR 7 lakhs* per annum, with an average salary of 4 lakhs* per annum based on experience and education qualifications. Other incentives may include health insurance and chances for personal development.

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