Senior Business Support Executive Job Overview

Position

Senior Business Support Executive

Department

ITeS Jobs - Customer Service Executive

Skills Required

Business Support, Client Relations, Customer Relationship management

Experience Required

2.5 years - 5 years

Educational Qualification(s) Required

Any Graduate / Any Postgraduate

Overview of Job

As a Sr. BSE, you will play a key role in managing and overseeing a variety of BPO functions, including customer service, technical support, data entry, and sales. You will be responsible for guiding junior associates, ensuring high-quality service delivery, and driving process improvements. This role demands strong leadership abilities, flexibility, and a deep understanding of BPO operations to effectively support business functions across diverse industries.

Duties & Responsibilities

• Rotational shift Rotational week off
• Lead and manage a team of BPO Associates, providing guidance and support to ensure efficient task execution.
• Handle complex customer service and technical support queries, ensuring prompt resolution and customer satisfaction.
• Manage client interactions, including responding to emails and phone calls with professionalism.
• Oversee data entry tasks, ensuring accuracy and adherence to project timelines.
• Develop and deliver presentations, reports, and other documentation as required by management.
• Monitor and improve process workflows to enhance efficiency and effectiveness.
• Provide training and mentorship to junior team members, fostering their professional growth.
• Collaborate with cross-functional teams to drive process improvements and achieve operational excellence.
• Ensure compliance with company policies and procedures, maintaining a high standard of work ethics.

Required Skills & Qualifications

• Proven experience in BPO operations with a focus on customer service, technical support, or sales.
• Proficiency in Microsoft Office Suite, with strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal, with the ability to manage client interactions effectively.
• Strong problem-solving abilities, with the capability to handle complex queries and escalations.
• Leadership qualities with experience in team management and mentorship.
• Ability to adapt to various roles and responsibilities, with a proactive approach to task management.
• Willingness to work in rotational and night shifts as required.
• Position open only for male candidates.

Work Location

Indore - MP

Working Model

Work from Office.

You should be willing to work on-site at our client locations in India and globally, including the USA, UK, Australia, and the Middle East. On-site benefits apply.

Apply from Locations

Indore / Nagpur / Bhopal / Jabalpur / Nasik / Ujjain / Gwalior / Chhindwara / Kanpur / Patna / Bangalore / Chennai / Mumbai / Pune / Hyderabad / NCR / Ahmedabad